FAQS
FAQ
1
What is your return and exchange policy?
- Within 48 hours of purchase customers may exchange the product provided they are unworn unwashed and still have all of their tags attached.
- Refunds will only be made using the original payment method shipping costs are not refundable.
- If the desired item is out of stock, store credit will be granted instead of an exchange.
- Customers may reach out to our customer service department at [email address] or use the online return/exchange form on our website to initiate a return or exchange.
2
How long does it take to receive my order?
Once the shipment has been dispatched order tracking information will be provided. For
domestic orders delivery time will be 4-5 business days. International orders may take longer to arrive depending upon the country.
3
How can I track my order?
Once the order is dispatched tracking information will be provided.
4
Do you offer international shipping?
International shipping is offered to select countries consumers are responsible for any customs charges or taxes.
5
What payment methods do you accept?
We accept major credit/debit cards,
UPI, and other secure payment options.
6
How do I know what size to order?
- We provide detailed size charts with measurements for each product category.
- Customers are encouraged to refer to the size guide before making a purchase.
7
Can I cancel or modify my order after it’s been placed?
No orders can be canceled or modified once placed. Although in case of any issues such as sizing an exchange can be initiated within 48 hours of purchase as long as the product is in prime condition.
8
Is my personal information safe on your website?
We respect customer privacy and will only gather information necessary for order processing and customer service.
9
How can I contact your customer support team?
You can reach out to us at customersupport@redpapaya.in
10
Can I return sale or clearance items?
Unfortunately, no sale items will be eligible for returns.
11
How can I find out about new product launches and promotions?
You can look out for our new drops on our socials @redpapaya.in!
12
Do you have a physical store where I can try on your clothing?
Currently we are an online only brand. However we provide detailed size charts to help you find the perfect fit for your purchase.
13
How do I add a new question & answer?
To add a new FAQ follow these steps:
- Manage FAQs from your site dashboard or in the Editor
- Add a new question & answer
- Assign your FAQ to a category
- Save and publish.
14
Can I insert an image, video, or GIF in my FAQ?
Yes. To add media follow these steps:
- Manage FAQs from your site dashboard or in the Editor
- Create a new FAQ or edit an existing one
- From the answer text box click on the video, image or GIF icon
- Add media from your library and save.
15
How do I edit or remove the 'Frequently Asked Questions' title?
You can edit the title from the FAQ 'Settings' tab in the Editor.
To remove the title from your mobile app go to the 'Site & App' tab in your Owner's app and customize.
